National Delivery

We are now able to offer a national service for half (500kg) & full pallets (1 tonne) of smokeless coal domestic customers only, please contact us on 07914727155 for details. Any delivery fee quoted is per pallet not necessarily per order, please phone for details.

How Does Nationwide Delivery Work?

We provide a nationwide,delivery service for our smokeless solid fuel pallets for domestic home customers. Using a third party pallet network.

Delivery vehicles use tail lift offloading. A manual, hand pumped pallet truck is then used to manoeuvre the goods off the tail lift to the kerbside delivery point.

'Kerbside' Delivery

All pallets are delivered to the kerbside as near as possible to the delivery address.

The delivery driver is only contracted to deliver the goods to the “kerb side” and not directly into your property. The delivery driver is not responsible for removing the goods to a place of your choice such as a garden or the side of the property, so please ensure you have made sufficient arrangements to move your goods into your property once the delivery driver has delivered the pallet to the kerb side.

Delivery shall be conditional upon access free from encumbrances and good roads being available to the company’s vehicles to the place of delivery. 

*The kerbside delivery point must be flat and hard standing. We cannot deliver to hills, slopes, inclines or gravel. If you have any concerns over the delivery, please contact (greenhaffscoal.com) before placing your order.

Large Vehicles

All deliveries made by the third party pallet network onbehalf of greenhaffscoal.com would be considered as a heavyweight delivery and as such our pallet network company will generally use larger vehicles to make these deliveries. If you are concerned that a larger vehicle will have access problems or be subject to road restrictions, you are advised to contact the greenhaffscoal.com prior to placing your order. We will then endeavour to make an alternative arrangement for you. Access to your premises must be suitable for a heavy goods vehicle. If permits are required, they must be obtained by you.



Pallet Network Partners

Greenhaffscoal.com uses two of the largest pallet networks with a full track and trace facility, offering a robust pallet network with a range of services. However being a road delivery it can be subject to matters beyond its control, such as road closures, traffic etc. As much as possible we will keep you advised of any potential delays. Please also note that this is an unguaranteed service, but rest assured, we will make every attempt to keep your order on track.  All times and dates for delivery are given in good faith but are only approximate. No liability is accepted for any loss or damage resulting from late delivery.